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NTT Data
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Change and Transition

EUC Global M&A Transition

NTT Data needed to deliver a global End User Computing (EUC) M&A / Transition, as part of their end-client’s $100B merger and subsequent separation into three businesses. NTT Data engaged Illuminet, as their partner, to drive this programme.

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Transformation

IT Support & Service Desk Transformation

A leading provider of FS Business Process Outsourcing and operational transformation, specialising in the provision of lending, investments and savings services had issues with IT Support & Service Desk areas, with customer dissatisfaction risking the loss of business, high attrition, low morale and a backlog of 5,500 open tickets and unfulfilled requests.

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Change and Transition

ITSM Platform & CMDB Replacement

One of the world’s largest trading markets needed to modernise its IT Services, improve its ITIL Processes and replace its legacy ITSM (Service Management) platform with an effective CMDB...

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Change and Transition

M&A – IT EUC Transition & Transformation

Following an acquisition the Client needed to modernise IT infrastructure, enhance security & productivity for 8K+ users, 2K+ printers, 20K devices across 120 locations in 4 regions.

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the-affinity-group-news
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Change and Transition

The Affinity Group, CRM Solution

The Affinity Group struggled to manage sales effectively across multiple spreadsheets, email inboxes, and brands.

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Automation

Tenjin, Digital Assistant Implementation

SNG (Sovereign Network Group), a leading housing association, required our help to implement their new ITSM digital strategy to reduce costs, and modernise and enhance the employee experience when engaging with IT services.

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Transformation

Resource Management Transformation

The digital, technology and strategy function (DST) within ONS had a very inefficient resource management system based on manually updated spreadsheets. As a result ONS were unable to plan effective delivery or manage demand, recruitment and budgets.

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Change and Transition

Network Infrastructure Contract

Thames Valley Police and Hampshire Constabulary were heading towards a financial cliff edge with much of its network related infrastructure approaching end of life and the need for massive investment, investment they wanted to avoid!

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