Illuminet is proud to announce that its Products division has achieved certification to ISO 9001 Quality Management Systems Standard for the design, development, sale and delivery of consulting, training services and software. ISO 9001 is an internationally recognized standard that specifies requirements for an effective quality management system, requiring companies to evidence their ability to provide products and services consistently and reliably that meet their customer’s requirements. This helps organizations continually monitor and manage quality across their business as well as identifying areas for improvement.
The certification process required the division to be independently assessed by BSI (British Standards Institution), against the management system standard to demonstrate commitment to quality and assurance. The process required the team to define, document and assess all of their processes. This included quality management system development, a management system documentation review, pre-audit, initial assessment, and the resolution of non-conformances through corrective action plans. BSI then completed a rigorous audit and evaluation process before certification was achieved.
— Update —
Illuminet CEO Greg Wood comments, “By achieving certification to ISO 9001, the Products division has demonstrated our ongoing commitment to providing quality of service, effective cost, and timely delivery. This also includes constant development and improvement of our tools and processes to further enhance the products and services we offer to our clients and is supported by internal audits and future assessments by BSI to ensure service quality is maintained.”
BSI commenting on Illuminet’s achievement said: “Achieving certification to the world’s most recognized quality management system standard will provide both Illuminet’s clients and stakeholders with the confidence that the organization is carrying our best practice in quality management and is focused on continually improving its products and services. Certification to ISO 9001 also brings with it a number of additional benefits that include building resilience, reducing costs and streamlining operations. Congratulations to Illuminet for this success”
For more information on ISO 9001 please visit: bsigroup.com