Archives: Testimonials

ACRO wanted expertise, innovative, challenging yet supportive thinking in order to transform our business processes. The Illuminet team have ignited ACRO’s ambition for excellence and provided a road map for how it can be achieved.

We have been working with Illuminet, using their Virtual Bench as a Service (VBaaS). We have made use of services to provide specific expertise or to augment our capacity. We have worked with experienced, knowledgeable individuals who have settled in quickly, getting to grips with the challenges faced and adding value across a variety of projects and programmes.

Illuminet… worked in a truly collaborative way to make the project successful. In parallel to the business case development Illuminet also supplied a number of technical resources to support service… Illuminet have consistently delivered high quality people and outcomes to me. Based on my experience over a number of years in a wide variety of engagements I would have no hesitation in recommending them.

Displayed initiative and a desire to improve service, whilst driving out costs… successfully amalgamated our service desk with that of [another Force] bringing the project in on time and under budget… built the business case for amalgamating the IT departments of both Forces… worked throughout with great skill and ingenuity.

Our new service desk digital assistant is a great example of how we are leveraging AI technology and insights to improve our IT service. By increasing self-service opportunities, we will save 16000 hours of productivity across the business, enabling our colleagues to spend more time delivering services to our Customers … I’m delighted that this new technology is providing increased learning opportunities for our team. They will have more time and space to support colleagues

We find Illuminet very responsive … They communicate well with all stakeholders at all stages … work that their squads deliver … provides proactive insights and always comes in on time, quality and budget, giving us scalable capacity for periods of high demand … easy to deal with and delivered to our expectations.