The engagement with Illuminet was superb. A straightforward approach with strong communication at all times was shown. The team at Illuminet always deliver on their promises and are a pleasure to work with. Their collaboration, commitment and support was always of a high quality and the quality of approach always professional.
Archives: Testimonials
Testimonials
Head of Digital Workplace
The team consistently deliver the project objectives on time with expected results and handle any issues that come up without negative impact to us as a customer. We have been a very demanding customer to Illuminet with changing requirements and timescales on a regular basis, they handle these situations very well.
Director, Unified Workspace Technologies, Digital Workplace
Your team was amazing throughout this migration, and they did it with their extensive knowledge, drive, and of course their professionalism.
Group Marketing Director
We can now easily see how many leads haven’t been contacted, or how many quotes have been sent but not followed up… It helps us understand what’s happening within our sales team and manage them accordingly.
NPCC

I just wanted to say how wonderful you have all been. This project would never have seen the light of day if I hadn’t found you folks and the check, challenge, and professionalism you brought to it all. I have extremely high hopes and confidence that this project is going to progress, and I sincerely hope you can be part of that development soon.
IT Director
Our new service desk digital assistant is a great example of how we are leveraging AI technology and insights to improve our IT service. By increasing self-service opportunities, we will save 16000 hours of productivity across the business, enabling our colleagues to spend more time delivering services to our Customers … I’m delighted that this new technology is providing increased learning opportunities for our team. They will have more time and space to support colleagues
AIDA (Tenjin) User E
I am really impressed with the level of service I received after logging an issue via AIDA. It was quick and easy, responded to same day and received my new equipment the next time I was in office.
AIDA (Tenjin) User D
Very Very Very very (did I say Very!) impressed at the speed my IT ticket was created, catogorised and processed by IT. Instant email confirmation with ticket number (as well as through AIDA) Contact from IT within 5 mins and now resolved. Guinness book of records for that one 🙂
IT Change Director
A huge thank you … real team effort with everyone pulling together to make this successful. This is just the start, and we need to keep the momentum going to change how our users interact with us.
AIDA (Tenjin) Users A,B & C
“This is bloody clever”
“Whoever did this is a genius”
“It makes life so much easier”