Productivity Accelerator
• Process discovery and business case generation
• Identify appropriate “treatment”:
– Optimise: rapidly reduce workloads (shift left)
– Improve: enhance or make fit for automation
– Automate: Robotic Process Automation
RPA Centre of Excellence (CoE)
• Vision & organisation
• Governance & pipeline
• Standards & methodology, including prioritisation
• Benefits realisation management
RPA Portfolio Management
• RPA team – Including resource strategy & training
• Development methodology & standards
• Service model including monitor & manage
• Automation asset management
RPA Tooling Ecosystem
• Select the right RPA tool(s) for the task
• Implement, configure, and manage RPA infrastructure
• Also consider the broader tool ecosystem:
– OCR, Workflow, Scheduling, NLP, Chatbots,
Analytics, Reporting, Support ticket system,
Dashboards