90 Day Rapid Improvement Cycle
Rapid Improvement is a complete service product and toolkit for CIOs and IT Leaders for rapidly improving service desk operations and costs, with results within 90 days.
A 90-day structured approach
This fixed term, fixed price approach to improvement breaks the pattern of service failures, multiple repeat requests and embedded inefficiencies. Existing practices are analysed, issues eliminated, and improvement opportunities identified and embraced.
Typical Challenges and how we respond
Multiple failures sapping time, cost and energy. By prioritising and solving the top 5 repeat incidents, utilising a Kepner Tregoe style of approach.
Inefficient request processes causing unnecessary delay and cost. By optimising the most common fulfilment request processes.
No clear risk profile, resulting in unnecessary service disruption. By identifying and mitigating the top 5 IT service risks.
Inconsistencies in the way teams deal with common tasks. By using illuminet’s best practice checklists and procedures to help embed improvement.
The benefits of our methodology are:
Deliver energy and action into improvement programmes
Reinvigorate IT teams and put them back in control
Reduce failure costs and release resource for profitable projects
Embed efficiencies to drive service excellence
Translate continuous improvement into competitive advantage
Testimonial…
Bolderwood / Lloyds Wealth & International Banking – Consultancy
Service Consultancy, Design, Service Improvements, Service Management, Banking Platform Service Readiness, Offshore Service Model Consolidation
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