Rapid Improvement - Illuminet

90 Day Rapid Improvement Cycle

Rapid Improvement is a complete service product and toolkit for CIOs and IT Leaders for rapidly improving service desk operations and costs, with results within 90 days.

A 90-day structured approach

This fixed term, fixed price approach to improvement breaks the pattern of service failures, multiple repeat requests and embedded inefficiencies. Existing practices are analysed, issues eliminated, and improvement opportunities identified and embraced.

Why is it important?

With failures distracting IT leaders from strategy and adding cost to the bottom line, our repeatable Spin Cycles offer fast-paced improvement opportunities across the four key areas of repeat incidents, repeat requests, IT service risks and operational disciplines. Cost of failure is a drain on your operational budget and creates customer dissatisfaction. Addressing these issues provides capacity to deal with larger issues and projects and wins stakeholder confidence and support.

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Our consultants can provide more information and help you understand how this service can help you.

Typical Challenges and how we respond

Multiple failures sapping time, cost and energy. By prioritising and solving  the top 5 repeat incidents, utilising a Kepner Tregoe style of approach.

Inefficient request processes causing unnecessary delay and cost.  By optimising the most common fulfilment  request processes.

No clear risk profile, resulting in unnecessary service disruption. By identifying and mitigating the top 5 IT service risks.

Inconsistencies in the way teams deal with common tasks. By using illuminet’s best practice checklists and procedures to help embed improvement.

The benefits of our methodology are:

Deliver energy and action into improvement programmes

Reinvigorate IT teams and put  them back in control

Reduce failure costs and release  resource for profitable projects

Embed efficiencies to drive  service excellence

Translate continuous improvement  into competitive advantage

Testimonial…

Bolderwood / Lloyds Wealth & International Banking – Consultancy

Service Consultancy, Design, Service Improvements, Service Management, Banking Platform Service Readiness, Offshore Service Model Consolidation

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