Our client wanted expertise, innovative, challenging yet supportive thinking in order to transform our business processes. The illuminet team have ignited our clients ambition for excellence and provided a road map for how it can be achieved. We saved our client £175,000 per annum and stabilised the SAR (subject access request) team to 5 full time equivalent. Know system and rocess problems were eliminated reducing effort and saving over £8,000 of print and postage costs. The incomplete applications rework was eliminated saving 16% of processing effort and removing 95% of the need for customer service follow up. “Improving the quality of the input achieved over 70% of the benefits.”