Making work – work! At home or work!

Remote working is now the new norm, and will continue to grow, even as the lockdown continues to ease, as businesses recognise the benefits of being able to work anytime, anyplace, and anywhere.

Whether in the office or working from home or on the go, technology sometimes fails and the traditional support approach isn’t fit for the future, with reduced productivity being a real risk of employee dissatisfaction and reactive user support leading to longer resolution times and high support costs.

Productivity (measured by the digital employee experience – DEX) is essential and poor productivity results in a negative impact to a company’s bottom line.

Home-Work is Virtech’s and Illuminet’s Joint Consulting and Managed Services, powered by market leading software from Nexthink.

Home-Work gives you a 360° protection of a workforce, looking after both the health of the PC and the wellbeing of the employee, wherever they are. This provides end-to-end actionable visibility of their digital experiences, to proactively detect and remediate IT issues remotely, in real-time.  This enables self-help, self-healing, direct employee engagement and 24/7 monitoring to maximise productivity of the digital workplace in the home and office.

As a global consultancy, Illuminet has extensive experience in designing, implementing, managing and continually improving IT Services and solutioning and delivering complex IT transitions and transformations.  Partnering with both Virtech and Nexthink offers a natural extension to the Illuminet capabilities.

As such, we are delighted to announce that Illuminet is extending the Virtech | Illuminet Partnership, by adding a direct partner agreement with Nexthink across Europe, to complement the Virtech Asia Pacific agreement, with North America following shortly.

Tom Parsons, Nexthink’s UK&I Partner Manager, expressed, “We are excited to partner with Illuminet.  We share a common mission, to delight people at work.  What’s even better is their collaboration with our existing Asia Pacific partner, Virtech, to globally promote our solution, combined with their Professional Services and 24×7 Managed Service, helping businesses to deliver a great digital employee experience and maximise their business efficiency.”

“This partnership with Nexthink is key and will allow us to introduce IT leaders to an innovative solution, especially with the rise of the need to be able to work effectively at Home or at Work” said John Opsblum, Chief Commercial Officer of Illuminet. 

With headquarters in the UK and an entity in the US, Illuminet, has just celebrated its ten-year anniversary.  We deliver to clients worldwide, across Europe, Asia Pacific and Japan, North America and Latin America.  Illuminet is built on inspiration, innovation and transformation, supporting clients in an array of industries through comprehensive experience in IT transitions and transformations, whether due to evolving IT Digital strategies or mergers, acquisitions and divestitures.  We drive through change with our uniquely designed consulting products and services.  Adding Nexthink’s solution, with the Virtech | Illuminet Management Services further enhances our ability to enable companies to conduct real time analytics, gather important employee feedback, automate remediation, with cloud scale and agility.  This offers businesses an unparalleled certainty of outcome, delivering positive change or their money back!

We have now launched a new page on our website, with Home-Work as an additional Consulting Service, to showcase how we can help clients maximise the Digital Employee Experience (DEX) to increase the need for manual interventions, and so reducing the cost of delivering IT services, while increasing staff productivity, satisfaction and retention.

For more information, please visit Home-Work, or contact us at

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