A revitalised IT department driving £1.2 million annual savings
Thames Valley Police and Hampshire Constabulary wanted to improve the performance of their joint ICT department. With a particular focus on freeing up leadership time and generating energy to overcome embedded issues.
Firstly, Illuminet began by watching – observing the team at work to understand the root causes of the productivity problem. For example, the pattern of high workloads, demands on leaders for meetings and less time to focus on getting to the root cause, left IT needing to find a new way to lift service.
Secondly, our 90-day Rapid Improvement Spin Cycle methodology was deployed to turn things around. As a result of the project energy and enthusiasm was returned, teamwork improved and a new desire to drive continuous improvement appeared within the leadership team. Also, efficiency improvements followed in Repeat Incidents, Repeat Requests, IT Risks and Operational Disciplines. Above all, contributing to annual savings in excess of £1.2m or the equivalent of 24 bobbies on the beat.
Thames Valley Police
“Whenever I have a new business area we are looking at, concerns regarding a programme, or am looking for advice around planning and improvement I get in touch with Illuminet, they have continued to support the Forces … they have a true values fit with our critical 24/7 public service. They have a very open style and are enjoyable to work with, candid and honest about the work they do and the advice they give.”
Our IT Service Improvement Services
From 90 day business transformation to automating your processes, our team can help you from end-to-end in transforming your IT Service Improvement. We can support you to increase productivity and improve customer service of your IT desk operations, whilst overall delivering a successful roadmap to IT service optimisation.
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