Tech Sector | Illuminet

Tech Sector

We have supported a number of clients in the tech sector including Telco, Service integrators, Software companies covering delivery of major change programmes, consultancy for major bids and interim leadership/management

Delivering $20 million of additional business to NTT Data

In the IT world, few things matter more than trust. So, with a 30K seat virtual desktop deployment about to go live for a global manufacturer, NTT Data received a request: “call in Illuminet”.

Within hours, the requested director was on the plane to the U.S. as the face of NTT on the end clients’ Command Bridge. Two weeks later the project went live… without a hitch. This is just one example of the trust that NTT Data (and the SI’s own customers) has in the quality of Illuminet people and the effectiveness of its Knowledge Flex ‘experts on-demand’ service.

Confidence is critical too. Not just in Illuminet’s ability to provide individuals, but whole teams. NTT Data again exploited Illuminet expertise – this time from its Virtual Bench – to rapidly resource a client’s globally distributed, in-country teams. 30+ senior end-user computing experts were requested. All were delivered within days.

Because Illuminet was able to deliver for NTT Data, the SI could deliver for its client. And with the client recognising the partners’ ability to scale up anywhere in the world – at a cost and quality unmatched by everyone else – it put an additional $20m of business NTT’s way.

We have supported a number of clients in the tech sector including Telco, Service integrators, Software companies. We have provided –

  • Interim leadership/management of client support and development teams
  • Consultancy for major bids and proposal work for tech clients
  • Delivery of Support Centres and Operation Centres
  • Change delivery -programme and project management of technical change
  • Major Service Transition – we have extensive experience in this space
  • T24 assurance, project and testing (check with Mario)
  • EUC including major change programmes,
  • Data Centre moves
  • Data centre reviews and assessments
  • Augmenting client teams with skilled resources


Rapidly resourcing a client’s globally distributed, in-country teams to deliver a 30K seat virtual desktop deployment in two weeks.


NTT Data (formerly Dell)/DuPont  – Augment the team

Global Managed Services IT Service Transition and Transformation Management, Business Change Management, VDI Desktop Virtualisation Programme and Project Management. Global PMO, Consultancy, Service Design, Process Design, Business Analysis, Supplier Management, Stakeholder Management, Bid Delivery​

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