We have a long history of working with the finance sector covering transformation programmes, project delivery, PMO, service improvement programmes and IT support structures.
When change tops the agenda, but the transformation organisation can’t seem to deliver, it’s time for a rethink.
The reasons for this inertia were varied and complex within this banking customer’s Global Infrastructure Services division. Portfolios were siloed, roles duplicated, processes not up to scratch and management information was lacking. All of which meant excessive costs, high staff attrition and a failure to meet key milestones.
With a portfolio of programmes worth in excess of £100 million p.a., change had to happen fast. We started by stabilising the transformation organisation – fulfilling key roles in key programmes using experienced, senior consultants.
With the slide halted, Iluminet redesigned the Target Operating Model. Programmes quickly turned from red to green, as new and improved reporting, project controls, risk management, and organisational design improvements took hold. The result: a fit-for-purpose division ready to drive global change – now and in the future.
We have a long history of working with the finance sector and this work includes –
- Delivery of target operating models
- Transformation programme consultancy
- Consolidation and cost reduction change
- Programme and project delivery
- Interim leadership of large IT teams in the UK and overseas
- Service improvement programmes
- PMO provision
- IT Service Management
- Delivery of consultancy – data centre management, international IT support structures and governance, ITIL best practice, project and programme reviews
- Augmenting teams including PMO, Project, Business Analyst etc
Reengineering a Banking customer’s Global Infrastructure Services division to drive positive change.
ABK – Interim Management, risk and service management.
We completed a 3 month Interim Management role in ABK (Ahli Bank Kuwait) in Kuwait City where we took over management of the IT service and operations teams for the bank. We conducted a complete end to end risk review and reduced the risk profile significantly. We also successfully improved branch and ATM availability, reduced incident volumes, introduced change, release and problem management and sorted out DR! A good example of Rapid Improvement!
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