A revitalised IT department driving £1.2 million annual savings
Thames Valley Police and Hampshire Constabulary wanted to improve the performance of their joint ICT department – with a particular focus on freeing up leadership time and generating energy to overcome embedded issues.
Illuminet began by watching – observing the team at work to understand the root causes of the productivity problem. The pattern of high workloads, demands on leaders for meetings and less time to focus on getting to the root cause, left IT needing to find a new way to lift service.
A 90-day Rapid Improvement Spin Cycle methodology was deployed to turn things around. Energy and enthusiasm returned, teamwork improved and a new desire to drive continuous improvement appeared within the leadership team. Efficiency improvements followed in Repeat Incidents, Repeat Requests, IT Risks and Operational Disciplines. All contributing to annual savings in excess of £1.2m or the equivalent of 24 bobbies on the beat.
Illuminet has worked with the Public Sector since our launch in 2009.
Guildford Borough Council – Augment the team
Provision of specialist senior technical resources to deliver ICT services during an internal staff restructure. Delivery of business analysis, project management and strategic advice to develop a business case for an ICT Transformation Programme.
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